{"id":13,"date":"2026-07-08T15:36:16","date_gmt":"2026-07-08T12:36:16","guid":{"rendered":"https:\/\/uraystore.com\/?page_id=13"},"modified":"2026-07-08T15:36:16","modified_gmt":"2026-07-08T12:36:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/uraystore.com\/refund_returns\/","title":{"rendered":"Geri \u00d6deme ve \u0130ade Politikas\u0131"},"content":{"rendered":"\n<h1 class=\"wp-block-wd-title title wd-ad0cec62\">Geri \u00d6deme ve \u0130ade Politikas\u0131<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7e437420\">Son g\u00fcncelleme tarihi: 08.07.2026<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8c123d96\">Bu Geri \u00d6deme ve \u0130ade Politikas\u0131, uraystore.com \u00fczerinden yap\u0131lan al\u0131\u015fveri\u015flerde iade, de\u011fi\u015fim, cayma hakk\u0131 ve geri \u00f6deme s\u00fcre\u00e7lerini a\u00e7\u0131klamak amac\u0131yla haz\u0131rlanm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5b623b75\">uraystore.com \u00fczerinden al\u0131\u015fveri\u015f yapan kullan\u0131c\u0131lar, bu politikada yer alan \u015fartlar\u0131 okudu\u011funu ve kabul etti\u011fini beyan eder.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-878b0255\">1. \u0130ade ve Cayma Hakk\u0131<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2f69463e\">T\u00fcketiciler, mesafeli sat\u0131\u015f mevzuat\u0131 kapsam\u0131nda, \u00fcr\u00fcn\u00fc teslim ald\u0131klar\u0131 tarihten itibaren 14 g\u00fcn i\u00e7inde herhangi bir gerek\u00e7e g\u00f6stermeksizin cayma hakk\u0131n\u0131 kullanabilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-66bf7677\">Cayma hakk\u0131n\u0131n kullan\u0131labilmesi i\u00e7in iade talebinin 14 g\u00fcnl\u00fck s\u00fcre i\u00e7inde UrAy Store\u2019a bildirilmesi gerekir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ad10e45b\">\u0130ade talebi a\u015fa\u011f\u0131daki ileti\u015fim kanallar\u0131 \u00fczerinden iletilebilir:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c73be2c7\"><strong>E-posta:<\/strong> <a href=\"mailto:iletisim@uraystore.com\">iletisim@uraystore.com<\/a><br><strong>WhatsApp Hatt\u0131:<\/strong> 0850 307 68 52<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-cd6dedd1\">2. \u0130ade Adresi<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2f02b94b\">\u0130ade g\u00f6nderimleri a\u015fa\u011f\u0131daki adrese yap\u0131lmal\u0131d\u0131r:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-58a1ee76\"><strong>UrAy Store \u0130ade Adresi:<\/strong><br>Cevizlidere Mahallesi No: 221, Y\u0131ld\u0131r\u0131m Kule Resepsiyon B\u00f6l\u00fcm\u00fc, \u00c7ankaya \/ Ankara<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9e3dcea5\">\u0130ade g\u00f6nderimi yapmadan \u00f6nce UrAy Store ile ileti\u015fime ge\u00e7ilmesi \u00f6nerilir. B\u00f6ylece iade s\u00fcreci, kargo y\u00f6nlendirmesi ve \u00fcr\u00fcn kontrol i\u015flemleri daha sa\u011fl\u0131kl\u0131 \u015fekilde y\u00fcr\u00fct\u00fclebilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c37186db\">3. \u0130ade \u015eartlar\u0131<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3ce2efe4\">\u0130ade edilecek \u00fcr\u00fcn\u00fcn;<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-81a88903\">Kullan\u0131lmam\u0131\u015f olmas\u0131,<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6342e928\">Zarar g\u00f6rmemi\u015f olmas\u0131,<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ed8de80c\">Tekrar sat\u0131labilir \u00f6zelli\u011fini kaybetmemi\u015f olmas\u0131,<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-46710205\">M\u00fcmk\u00fcnse orijinal ambalaj\u0131, kutusu, faturas\u0131 ve t\u00fcm aksesuarlar\u0131yla birlikte g\u00f6nderilmesi gerekir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-392c91e6\">\u00dcr\u00fcn, m\u00fc\u015fteriye teslim edildi\u011fi haliyle ve eksiksiz \u015fekilde iade edilmelidir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-71cec827\">4. \u0130adesi Kabul Edilmeyebilecek \u00dcr\u00fcnler<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-135b5472\">A\u015fa\u011f\u0131daki durumlarda iade talebi mevzuata uygun \u015fekilde reddedilebilir:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bbccf219\">Kullan\u0131lm\u0131\u015f \u00fcr\u00fcnler.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4378ac01\">Montaj\u0131 veya uygulamas\u0131 yap\u0131lm\u0131\u015f \u00fcr\u00fcnler.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-90ddaf51\">Koruyucu jelatini, band\u0131, etiketi veya ambalaj\u0131 \u00e7\u0131kar\u0131lm\u0131\u015f \u00fcr\u00fcnler.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c8ab6531\">Hijyen niteli\u011fi gere\u011fi iadesi uygun olmayan ve ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f \u00fcr\u00fcnler.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-511352c5\">Kullan\u0131c\u0131 hatas\u0131 nedeniyle zarar g\u00f6rm\u00fc\u015f \u00fcr\u00fcnler.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-09fe13ad\">Tekrar sat\u0131labilir \u00f6zelli\u011fini kaybetmi\u015f \u00fcr\u00fcnler.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fe71c206\">M\u00fc\u015fterinin \u00f6zel talebi do\u011frultusunda haz\u0131rlanan veya ki\u015fiselle\u015ftirilen \u00fcr\u00fcnler.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-adfe18fb\">\u00d6zellikle ekran koruyucu, k\u0131l\u0131f, kulakl\u0131k, aksesuar ve benzeri \u00fcr\u00fcnlerde; \u00fcr\u00fcn\u00fcn kullan\u0131lmas\u0131, uygulanmas\u0131, koruyucu jelatininin \u00e7\u0131kar\u0131lmas\u0131 veya yeniden sat\u0131labilir \u00f6zelli\u011fini kaybetmesi halinde iade talebi kabul edilmeyebilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-7ff62825\">5. Hasarl\u0131, Eksik veya Yanl\u0131\u015f \u00dcr\u00fcn G\u00f6nderimi<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-481da2b0\">\u00dcr\u00fcn\u00fcn hasarl\u0131, k\u0131r\u0131k, eksik veya yanl\u0131\u015f g\u00f6nderildi\u011finin d\u00fc\u015f\u00fcn\u00fclmesi halinde m\u00fc\u015fteri, teslimattan sonra en k\u0131sa s\u00fcrede UrAy Store ile ileti\u015fime ge\u00e7melidir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-edafd6d2\">Bu t\u00fcr durumlarda \u00fcr\u00fcn\u00fcn, kargo paketinin ve varsa hasar\u0131n foto\u011fraf veya videosunun iletilmesi istenebilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d190cccb\">Kargo teslimat\u0131 s\u0131ras\u0131nda pakette ezilme, y\u0131rt\u0131lma, a\u00e7\u0131lma veya hasar g\u00f6r\u00fclmesi halinde kargo g\u00f6revlisine tutanak tutturulmas\u0131 \u00f6nerilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3b1dafe5\">Yanl\u0131\u015f, eksik, ay\u0131pl\u0131 veya hasarl\u0131 \u00fcr\u00fcn g\u00f6nderiminden kaynaklanan iadelerde s\u00fcre\u00e7 UrAy Store taraf\u0131ndan de\u011ferlendirilir ve uygun g\u00f6r\u00fclmesi halinde de\u011fi\u015fim, iade veya geri \u00f6deme i\u015flemi yap\u0131l\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-89c15e66\">6. \u0130ade Kargo S\u00fcreci<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-be756793\">\u0130ade i\u015flemlerinde kullan\u0131lacak kargo y\u00f6ntemi i\u00e7in m\u00fc\u015fterinin UrAy Store ile ileti\u015fime ge\u00e7mesi gerekir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1589d8a0\">UrAy Store taraf\u0131ndan belirtilen iade y\u00f6ntemi veya anla\u015fmal\u0131 kargo firmas\u0131 \u00fczerinden yap\u0131lan cayma hakk\u0131 iadelerinde, m\u00fc\u015fteri iade kargo masraf\u0131ndan sorumlu tutulmaz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-64610fdd\">M\u00fc\u015fterinin UrAy Store taraf\u0131ndan belirtilmeyen farkl\u0131 bir kargo firmas\u0131yla, \u00f6nceden bilgi vermeden veya al\u0131c\u0131 \u00f6demeli \u015fekilde g\u00f6nderim yapmas\u0131 halinde do\u011fabilecek ek masraflar ayr\u0131ca de\u011ferlendirilebilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a2382a42\">\u0130ade g\u00f6nderimlerinde \u00fcr\u00fcn\u00fcn ta\u015f\u0131ma s\u0131ras\u0131nda zarar g\u00f6rmeyecek \u015fekilde paketlenmesi m\u00fc\u015fterinin sorumlulu\u011fundad\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-2c92c1e4\">7. Geri \u00d6deme S\u00fcreci<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-855428dc\">\u0130ade edilen \u00fcr\u00fcn UrAy Store\u2019a ula\u015ft\u0131ktan sonra \u00fcr\u00fcn kontrol\u00fc yap\u0131l\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-192559d2\">\u0130ade \u015fartlar\u0131na uygun oldu\u011fu tespit edilen \u00fcr\u00fcnler i\u00e7in geri \u00f6deme s\u00fcreci ba\u015flat\u0131l\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bb3741ee\">Geri \u00f6deme, mevzuata uygun \u015fekilde ve m\u00fcmk\u00fcn oldu\u011funca m\u00fc\u015fterinin al\u0131\u015fveri\u015f s\u0131ras\u0131nda kulland\u0131\u011f\u0131 \u00f6deme y\u00f6ntemi \u00fczerinden yap\u0131l\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-be240772\">Cayma hakk\u0131 kapsam\u0131nda yap\u0131lan iadelerde geri \u00f6deme, cayma bildiriminin UrAy Store\u2019a ula\u015fmas\u0131ndan itibaren yasal s\u00fcreler i\u00e7inde ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-684ea243\">Bankalar, \u00f6deme kurulu\u015flar\u0131 veya online \u00f6deme altyap\u0131lar\u0131ndan kaynaklanan i\u015flem s\u00fcreleri nedeniyle tutar\u0131n m\u00fc\u015fterinin hesab\u0131na yans\u0131mas\u0131 birka\u00e7 i\u015f g\u00fcn\u00fc s\u00fcrebilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-d7fdb0de\">8. De\u011fi\u015fim \u0130\u015flemleri<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e0bbdeb0\">\u00dcr\u00fcn de\u011fi\u015fimi, stok durumuna g\u00f6re yap\u0131labilir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ff886917\">De\u011fi\u015fim talebi i\u00e7in m\u00fc\u015fterinin UrAy Store ile ileti\u015fime ge\u00e7mesi gerekir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1123a2f7\">De\u011fi\u015fimi talep edilen \u00fcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f, zarar g\u00f6rmemi\u015f ve tekrar sat\u0131labilir durumda olmas\u0131 gerekir.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-db2210ea\">Stokta ayn\u0131 \u00fcr\u00fcn\u00fcn bulunmamas\u0131 halinde m\u00fc\u015fteriye alternatif \u00fcr\u00fcn, iade veya geri \u00f6deme se\u00e7enekleri sunulabilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e50e1260\">9. \u0130ade Talebinin Reddedilebilece\u011fi Durumlar<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4d2a7294\">A\u015fa\u011f\u0131daki hallerde iade veya de\u011fi\u015fim talebi reddedilebilir:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1c0eb053\">\u00dcr\u00fcn\u00fcn kullan\u0131lm\u0131\u015f olmas\u0131.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8e654f68\">\u00dcr\u00fcn\u00fcn m\u00fc\u015fteri taraf\u0131ndan zarar g\u00f6rmesi.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-96f42515\">\u00dcr\u00fcn\u00fcn eksik par\u00e7a, eksik aksesuar veya eksik ambalajla g\u00f6nderilmesi.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-16812fb9\">\u00dcr\u00fcn\u00fcn tekrar sat\u0131labilir \u00f6zelli\u011fini kaybetmesi.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5b4c08a7\">\u0130ade s\u00fcresinin ge\u00e7mi\u015f olmas\u0131.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ea634022\">\u0130ade talebinin mevzuatta cayma hakk\u0131 istisnas\u0131 kapsam\u0131nda yer almas\u0131.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-263e3c2c\">\u00dcr\u00fcn\u00fcn UrAy Store\u2019a ula\u015fmamas\u0131 veya ta\u015f\u0131ma s\u0131ras\u0131nda yetersiz paketleme nedeniyle zarar g\u00f6rmesi.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-349efdc2\">10. \u0130leti\u015fim<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0514726b\">\u0130ade, de\u011fi\u015fim ve geri \u00f6deme talepleriniz i\u00e7in a\u015fa\u011f\u0131daki kanallardan UrAy Store\u2019a ula\u015fabilirsiniz:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-55d17669\"><strong>E-posta:<\/strong> <a href=\"mailto:iletisim@uraystore.com\">iletisim@uraystore.com<\/a><br><strong>WhatsApp Hatt\u0131:<\/strong> 0850 307 68 52<br><strong>\u0130ade Adresi:<\/strong> Cevizlidere Mahallesi No: 221, Y\u0131ld\u0131r\u0131m Kule Resepsiyon B\u00f6l\u00fcm\u00fc, \u00c7ankaya \/ Ankara<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/uraystore.com\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uraystore.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uraystore.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uraystore.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uraystore.com\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/uraystore.com\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":381926,"href":"https:\/\/uraystore.com\/wp-json\/wp\/v2\/pages\/13\/revisions\/381926"}],"wp:attachment":[{"href":"https:\/\/uraystore.com\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}